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FAQ

What is your mailing address?

Anni Maliki

PO Box 241

Housatonic, MA 01236

 

Where is your store located?

We do not have a retail store at present, but we are eager to find a retailer who would like to partner with us.  Should this interest you, please contact us.

To find out which retail stores currently carry our jewelry, go to Retail Stores.

 

Is your full collection available online?

We only offer the carefully selected items you see on our website.

 

Can I replace a lost earring?

We only make and sell pairs. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time. Please contact us to find out.

 

If I lose one earring, can I request a replacement for the lost earring?

If the item is in stock, we’d be happy to send you a new pair at the full retail price plus shipping. 

 

What is your return policy?

Anni Maliki will accept items for exchange or return if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. If that item is no longer in stock, Anni Maliki will issue you a credit or refund for the original value of that item.

Once your return is processed, a credit will be issued for the merchandise amount only. We cannot refund shipping charges on return items.

For more detailed information, please read our policies page.

 

What is your repair policy?

 While we do not repair broken jewelry, we will replace any broken jewelry purchased through AnniMaliki.com within three months of the date of purchase, but only if the breakage is due to faulty original craftsmanship.  In the event that the item in question is no longer in stock, Anni Maliki will issue a full refund if the item is returned to Anni Maliki within one month of the date of purchase.  Anni Maliki will issue a store credit if the item is out of stock and is returned after one month, but before three months of the date of purchase.

For replacement of items in need of repair, please contact us for instructions. Please include your name, telephone number, order number  and a brief description of the problem. We will respond with instructions on how to proceed.  There will be no charge for shipping of your replacement item.

ANOTHER RETAILER

Please return the damaged item to the store you originally purchased it from. They will be able to assist you with your repair.

If you have any questions please contact us and we will do our best to help assist you.

 

What is your privacy policy?

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us with "REMOVE" as the subject header.

For more detailed information, please read our policies page.

 

Do you offer gift-wrapping?

Yes. For a nominal $3.00, we will wrap your item inside our signature logo pouch and wrap it in an Anni Maliki logo box with ribbon.

 

Is my transaction safe?

All order information sent to annimaliki.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.